Frequently Asked Questions

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FAQ

How can I change my security challenge questions and answers?

The following are the basic step-by-step instructions on how to use the <Change Challenge Questions and Answers> feature.


1. Navigate to https://portal.cms.gov.
2. After you are logged in, select the down arrow icon that appears next to your name at the top of the page
3. Select <My Profile> from the drop down menu to continue and the <View My Profile> page is displayed.
4. Select <Change Challenge Questions and Answers> and the <Change Challenge Questions and Answers> page is displayed.
5. Select a question and then provide the answer of your choosing.
6. Continue to select a question and provide an answer until all three challenge questions have been selected and answered.
7. Select <Next> to continue.
8. The <Change Challenge Questions and Answers> acknowledgement page is displayed.
9. Select <OK> to close the page.


(FAQ17397)

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