Frequently Asked Questions

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FAQ

When I try to login, I get the error message stating, "Your account has been locked. Please try again later," why did this happen and how can I get my account unlocked?

After three unsuccessful attempts to login, your account will be locked. Your account will be unlocked after 60 minutes have elapsed since your third consecutive failed authentication attempt. You are required to enter valid credentials associated with your user account to unlock the account.


If the problem persists, please contact the XOSC help desk at 855-267-1515 or email cms_feps@cms.hhs.gov.


(FAQ17417)

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