Frequently Asked Questions

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What if I have problems, is there an Experian Help Desk?

Yes, Experian Help Desk is a dedicated call center for individuals who have failed being proofed online while attempting to obtain a CMS EIDM credential.

The Experian Help Desk can be contacted at 1-866-578-5409. The Experian Help Desk is open Monday through Friday from 8:30 a.m. to 10:00 p.m., Saturday from 10:00 a.m. to 8:00 p.m., and Sunday from 11:00 a.m. to 8:00 p.m., Eastern Standard Time.


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