Frequently Asked Questions

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How do we use Multi-Factor Authentication?

When logging into the system, the individual will be asked to enter their username and password and then a One Time Password that is generated by Symantec VIP Access. This One Time Password can be generated by one of several media that is available. The One Time Password can be generated by a free Symantec application that can be downloaded to your desktop or smartphone, or received via an SMS or voice phone call if your phone is properly registered. Following in this document is the necessary information to install the Symantec app on your desktop or smartphone.


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