Frequently Asked Questions

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FAQ

Why can’t I download Symantec VIP Access on my Blackberry?

If your Blackberry is a company provided Blackberry, the company’s IT department may have the device locked down, which will disallow users from loading applications. Check with your IT department to see if you are able to download an application on your Blackberry. Some companies have allowed the download of applications on their Blackberries only over Wi-Fi networks. If this is the case, connect your Blackberry to a Wi-Fi network to download Symantec VIP Access by typing w.verisign.com in the Blackberry browser.

(FAQ17589)

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