Frequently Asked Questions

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How do I clear my browser’s cache using Internet Explorer (IE) 9, 10, and 11?

Sometimes it is necessary to clear your browser’s cache. The cache is nothing more than a place on your hard disk where the browser keeps things that it downloaded in case they are needed again. To clear your Internet Explorer (IE) cache:

• Select Tools on the menu bar, then select Delete browsing history (or select Tools via the Gear Icon, then Safety and Delete browsing history).
• Make sure to uncheck Preserve Favorites Web site data and check both Temporary Internet Files and Cookies then click okay.
• You will receive a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.


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