Frequently Asked Questions

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What are the hours and contact information for the HETS Help Desk?

The operational hours for the MCARE Help Desk have changed.
Effective February 1, 2012 the Help Desk will be open from 7:00 AM - 7:00 PM ET Monday - Friday (with the exception of selected holidays).

HETS submitters who contact the Help Desk outside of business hours have an opportunity to leave a voicemail for urgent issues.  Messages are monitored 24 hours a day - depending on the severity of the issue, calls may be returned the next business day.

Please contact the Help Desk if you have any questions.


You can also email the help desk at This email address is monitored Monday - Friday 7AM - 7PM ET.  Emails are typically answered within 1 business day.


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