Frequently Asked Questions

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FAQ

What are the hours and contact information for the HETS Help Desk?

The operational hours for the MCARE Help Desk are 7:00 AM - 7:00 PM ET Monday - Friday (with the exception of selected holidays).

HETS submitters who contact the Help Desk outside of business hours have an opportunity to leave a voicemail for urgent issues.  Messages are monitored 24 hours a day - depending on the severity of the issue, calls may be returned the next business day.

Please contact the Help Desk if you have any questions.

1-866-324-7315

You can also email the help desk at mcare@cms.hhs.gov. This email address is monitored Monday - Friday 7AM - 7PM ET.  Emails are typically answered within 24-48 business hours.


(FAQ2157)

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