Frequently Asked Questions

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FAQ

By Topic: RSDS - Computer Data & Systems Subtopic: Enterprise Privacy Policy Engine (EPPE)


When I try to login, I get the error message stating, "Your account has been locked. Please try again later...
After three unsuccessful attempts to ... (more)

When I try to login, I am directed to the ‘Unlock My Account’ view, why is this and how do I unlock my ...
... (more)

When I try to login, I get the error message stating, "Your account is disabled. Contact the Help Desk to e...
... (more)

How can I change my home address?
The following are the basic step-by-step instructions on how to <Change Home Address... (more)

What should I do if I forget my password?
The following are... (more)

How do I update my VIP Credential ID when I receive a new computer?
The steps are outlined below:... (more)

How can I change my password?
The following are... (more)

How can I change my email address?
The following are the basic step-by-step instructions on how to <Change Email Address... (more)

When I try to login I get an error message stating, “Your information cannot be verified. Please try agai...
Please check the User ID and password th... (more)

How can I view my profile?
The following are... (more)

How do I contact the QNET Help Desk?
The QNET Help Desk is open Monday through Friday: 8:00 am to 8:00 pm EST,You can conta... (more)

What is a CMS Contract Officer Representative (COR)?
A COR is an employee of CMS responsible ... (more)

How can I change my security challenge questions and answers?
The following are the basic step-by-s... (more)

How can I change my phone number?
The following are basic step-by-step ... (more)

How can I get my User ID if I forgot it?
The following are th... (more)

I am new to the CMS Enterprise Portal; how should I create my user account?
Once you are on the CMS enterprise portal at https://portal.cms.gov... (more)

What is EIDM?
EIDM is the acronym for CMS' Enterprise ... (more)

How long does it take to get approved for access to a requested application or role?
It can take up to 30 days to be granted ... (more)

What is Multi-Factor Authentication?
Multi-Factor Authentication is genera... (more)

How do I contact the EPPE Help Desk?
You can contact the EPPE Help Desk via p... (more)

Why do I need to answer all three challenge questions during the unlocking of my user account?
EIDM needs to verify your identity. Your response to the set of three challenge questions will enabl... (more)

How can I view the EIDM User Guide?
Click on the ... (more)

Why do I need to answer challenge questions when unlocking my user account?
EIDM needs to verify your identity. Your... (more)

What is the Credential ID?
The Credential ID for the Multi-Factor A... (more)

How can a CMS employee access EIDM?
To access the EPPE system you first have to register for a User ID and password for the Enterprise I... (more)

What browsers are supported by the CMS Enterprise Portal?
The CMS Enterprise Portal supports th... (more)

What is an EIDM User account?
EIDM is an acronym for Enterprise Identi... (more)

I already provided my personal information during registration to setup an EIDM user account; why do I have...
When you selected an application or role... (more)

Where can I find information on who has the right to request an SSN?
Specific laws require a person to pro... (more)

Why am I unable to change my User ID?
The User ID identifies you uniquely to EIDM; therefore, you cannot change your User ID.... (more)

Who is eligible to have a CMS EIDM User Account?
All U.S. citizens who are over 18 years ... (more)

What is Remote Identity Proofing (RIDP)?
RIDP is the process of validating suf... (more)

What if I have problems, is there an Experian Help Desk?
Yes, Experian Help Desk is a dedicated c... (more)

What is a Data Use Agreement (DUA) Team?
The DUA Team within the Division of Data... (more)

How can a CMS employee access EPPE?
To request access to the EPPE application and a role follow the instructions below.1. ... (more)

How can I search for a DUA?
On the extractor navigation menu, under ... (more)

How do I request a role in the EPPE system?
Once your access to the EPPE system has ... (more)

What document mode is supported?
There are different document modes that ... (more)

Why do I need an RSA Token if EPPE is on the EIDM Portal?
Since EPPE is currently not being releas... (more)

I am being asked to type the credential ID. Where do I find the credential ID?
The credential ID is the 12-digit alpha-... (more)

Where can I get the VIP software for Multi-Factor Authentication?
In order to utilize Multi-Factor Authent... (more)

Where can I find the recipient information on a DUA?
The recipient information is part of the data file attributes. The below steps will assist you in fi... (more)

How do I log out of EPPE?
On the extractor navigation menu click o... (more)

What happens if the Experian Help Desk cannot proof my identity?
If you contact the Experian Help Desk... (more)

Will CMS pay contractors for the costs to implement Multi-Factor Authentication (e.g., the cost of getting ...
These costs will be minimal, and CMS con... (more)

What is a DUA?
The Privacy Act of 1974 requires the Cen... (more)

How can I change my email preferences?
On the extractor navigation menu, under the My Preference(s) tab, click on Email Preferences to mana... (more)

What happens to the data submitted for identity proofing?
The EPPE application collects your perso... (more)

What browser mode is supported?
There are different browser modes that can be specified by you, the user. Only the native browser m... (more)

Why can’t I download Symantec VIP Access on my Blackberry?
If your Blackberry is a company provided... (more)

How do I download the MFA software on a cell phone?
For the different cell phone devices refer to the links or applicable app stores. Search for Symant... (more)

How do I download the Multi-Factor Authentication software if I receive an error in installing the software?
If you are having trouble downloading an... (more)

I receive a ton of EPPE email notifications; can that be turned off?
Yes. To turn them off on the bottom left hand side of the menu items you will find <... (more)

How can I see finished orders that haven’t shipped?
On the extractor navigation menu, under ... (more)

How do I register my Multi-Factor Authentication device?
Once your identity is verified at a high... (more)

Will my Social Security Number (SSN) be shared with any federal or private agency?
Your SSN will be shared with Experian, t... (more)

Why can’t I use the desktop software or the mobile phone software?
An option is available to use a voice or SMS based soft token delivery method. This would require th... (more)

Why is Multi-Factor Authorization required?
As more and more information is being ma... (more)

How do I clear my browser’s cache using Internet Explorer (IE) 9, 10, and 11?
Sometimes it is necessary to clear yo... (more)

If my credential ID is copied or stolen, can someone else access my CMS EIDM User account?
No, one cannot use a Multi-Factor Authen... (more)

Does verifying my identity by Experian affect my credit score?
No. These kinds of inquiries are term... (more)

How do I add my Multi-Factor Authentication device to my CMS EIDM User Account?
You add the Multi-Factor Authentication ... (more)

What will you do with my personally identifiable information?
EIDM uses an external authentication ... (more)

Why am I unable to do anything when I access EPPE?
Did you receive a message that you have ... (more)

Why should I submit personal information at the time of registering my user account and how safe is it?
EIDM needs your personal information ... (more)

What is EPPE?
The Enterprise Privacy Policy Engine (EP... (more)

What is a Requestor?
A person who requests data from CMS and ... (more)

Is it possible to request multiple roles on the EPPE system?
Yes, you are able to request multiple ro... (more)

On an expired DUA, why can't I find it immediately after extending it?
The system will process the DUA extension request when the nightly processing job is run. The DUA wi... (more)

How can I see what orders are ready to be shipped?
On the shipper navigation menu, under th... (more)

How do I gain access to MicroStrategy Reports within EPPE?
To request access to the MicroStrateg... (more)

How can I review details on my Organization?
On the extractor navigation menu under t... (more)

How can I create an order?
On the extractor navigation menu, under ... (more)

How do I clear my browser’s cache using Google Chrome?
Sometimes it is necessary to clear your browser’s cache. The cache is nothing more than a place on... (more)

Why doesn’t my DUA status switch to “Closed?”
All data files on the DUA <DUA Number> must be closed in order for t... (more)

What happens if my identity cannot be verified during the online RIDP process?
If Experian cannot identity proof you on... (more)

What is a Shipper?
An employee or contractor of CMS respons... (more)

How can I see orders that have been shipped?
On the extractor navigation menu, under the Order(s) tab, click on Shipped Order(s) to see orders th... (more)

How do I enable pop-ups in Google Chrome?
Sometimes it is necessary to allow ce... (more)

Can the fields/columns on the report result screen be expanded?
In MicroStrategy, the field/column width... (more)

Why does Experian require my personal information?
Experian may use credit information to h... (more)

How do we use Multi-Factor Authentication?
When logging into the system, the indivi... (more)

Is a Mac OS version of the software available?
Yes, a Mac version of the desktop token ... (more)

What is a suspended organization?
An organization is suspended if it has o... (more)

As a multi-role user, can I approve the DUA that I enter as a Requester?
Yes. Currently, the EPPE system allows u... (more)

How do I enable pop-ups in Internet Explorer?
Sometimes it is necessary to allow certain pop-ups from an application. To allow pop-ups in Internet... (more)

As an Extractor, how do I track partially extracted orders within EPPE?
That functionality does not currently ex... (more)

Will I be charged cell phone time each time I use Symantec VIP Access MFA on my cell phone?
No. Once the Symantec VIP MFA applicatio... (more)

What cell phones are supported?
Symantec VIP Access is supported on over... (more)

Can filters be applied to the report result screen?
Yes, MicroStrategy allows for filters to... (more)

How long does my information stay with Experian?
Experian will only keep the information ... (more)

How do I use my Multi-Factor Authentication device to Log into my CMS EIDM User account?
Once you have registered your Multi-Fact... (more)

When will I need to use my Symantec VIP credential ID?
During the EPPE access request process y... (more)

How can I switch between roles?
To switch roles, click on the <Switch... (more)

What is an Administrator?
A member of the Division of Data and Inf... (more)

When a user has multiple roles within EPPE, how does MicroStrategy know what role you are requesting report...
MicroStrategy is aware of the roles that... (more)

Why does the security code keep changing on a Multi-Factor Authentication device?
For your protection, Multi-Factor Authen... (more)

What is a Custodian?
An individual who is responsible for observance of all conditions of use, including the establishmen... (more)

What is an Extractor?
An employee or contractor of CMS respons... (more)

When certifying a DUA as the DUA Management Team, why do the data files seem to disappear on the authorizat...
You will not see any data files on the a... (more)

How can I see unfinished orders?
On the extractor navigation menu, under ... (more)

How do I enable pop-ups in Mozilla Firefox?
Sometimes it is necessary to allow certain pop-ups from an application. To allow pop-ups in Mozilla ... (more)

How can I request an additional role?
On the extractor navigation menu, under ... (more)

How do I clear my browser’s cache using Mozilla Firefox?
Sometimes it is necessary to clear yo... (more)

What do I do when I receive a portlet not available error?
When receiving this error, use the back ... (more)

Is JavaScript required for the CMS Enterprise Portal?
JavaScript needs to be enabled for succe... (more)