Frequently Asked Questions

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FAQ

By Topic: Health Insurance Marketplace (Exchange)


Where can I find information about the Health Insurance Marketplace?

Consumers:

Individuals and Families:

Information for consumers about the Federally Facilitated Marketplace can be found on Healthcare.gov, https://www.healthcare.gov/. Consumers who need additional information or have questions should contact the Marketplace Consumer Call Center at 1-800-318-2596 / TTY: 1-855-889-4325. The Marketplace Consumer Call Center is available 24 hours a day, 7 days a week.

 

Small Businesses and Agents and Brokers assisting Small Businesses:

Information about the SHOP for small businesses may be found at https://www.healthcare.gov/small-businesses/. Small business owners and agents and brokers assisting small businesses may also contact the SHOP call center at 1-800-706-7893 (TTY: 711). The hours are Monday through Friday 9 a.m.7 p.m.

 

Assistors and Outreach Partners: The official CMS source of information for Marketplace assistors and outreach partners is https://marketplace.cms.gov/. This resource includes applications and forms, technical resources and outreach and educational materials.

 

Assistors (and those who want to become an Assistor):

General information about assistor programs including how to become a Certified Application Counselor (CAC) or a Champion for Coverage (C4C) can be found at https://marketplace.cms.gov/technical-assistance-resources/assister-programs/about-assister-programs.html.

 

Agents and Brokers:

CMS maintains an extensive resource page for agents and brokers available at http://www.cms.gov/cciio/programs-and-initiatives/health-insurance-marketplaces/a-b-resources.html. This includes step-by-step instructions on how to register for as an agent or broker in the Federally Facilitated Marketplace and an archive of the agent and broker e-mail newsletters.

 

Additional Marketplace Outreach resources are available at http://www.cms.gov/Outreach-and-Education/Outreach/HIMarketplace/index.html.


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