Frequently Asked Questions

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By Topic: Health Insurance Marketplace (Exchange)

Where can I find information about the Health Insurance Marketplace?


Individuals and Families:

Information for consumers about the Federally Facilitated Marketplace can be found on, Consumers who need additional information or have questions should contact the Marketplace Consumer Call Center at 1-800-318-2596 / TTY: 1-855-889-4325. The Marketplace Consumer Call Center is available 24 hours a day, 7 days a week.


Small Businesses and Agents and Brokers assisting Small Businesses:

Information about the SHOP for small businesses may be found at Small business owners and agents and brokers assisting small businesses may also contact the SHOP call center at 1-800-706-7893 (TTY: 711). The hours are Monday through Friday 9 a.m.–7 p.m.


Assistors and Outreach Partners: The official CMS source of information for Marketplace assistors and outreach partners is This resource includes applications and forms, technical resources and outreach and educational materials.


Assistors (and those who want to become an Assistor):

General information about assistor programs including how to become a Certified Application Counselor (CAC) or a Champion for Coverage (C4C) can be found at


Agents and Brokers:

CMS maintains an extensive resource page for agents and brokers available at This includes step-by-step instructions on how to register for as an agent or broker in the Federally Facilitated Marketplace and an archive of the agent and broker e-mail newsletters.

Additional Marketplace Outreach resources are available at:


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